My Sister’s Granola Refund Policy
Customer Satisfaction Guaranteed
At My Sister’s Granola, we pride ourselves on the quality of our products and want you to be completely satisfied with your purchase. If you experience any issues, please reach out, and we’ll do our best to make it right.
Eligibility for Refunds
- Damaged or Defective Products: If your granola arrives damaged or defective, please contact us within 7 days of receiving your order. We may request photos for verification.
- Incorrect Orders: If we made an error with your order, let us know within 7 days, and we will arrange for a replacement or refund.
Non-Refundable Situations
- Opened or Partially Used Products: For health and safety reasons, we cannot accept returns of opened products.
- Taste Preferences: We understand that everyone has unique tastes, but unfortunately, we cannot offer refunds based on taste preferences.
How to Request a Refund
To request a refund, please email us at hello@mysistersgranola.com with your order details and a brief description of the issue. Once approved, refunds will be processed within 5-7 business days.
Thank you for choosing My Sister’s Granola!